1. Scope and roles
This Policy applies to information processed by Localing for platform operation. A seller may separately process information received directly from a buyer to fulfil a reservation, payment or delivery; that seller is responsible for its own handling of that information.
2. Information we collect
Account information
Name, mobile number, email address, role, profile details, language, preferences and authentication records.
Seller and business information
Identity and verification information such as Aadhaar details and uploaded evidence, business name, category, address, contact details, tax or registration information, UPI ID, business images, offers and moderation status.
Location information
Precise or approximate location when you grant device permission, selected location, pincode, discovery radius and live business coordinates while a seller enables live status.
Activity and transaction information
Searches, views, favourites, hidden businesses, clicks, reservations, chats, ratings, reports, notifications, subscription status, gateway order references and payment references. Localing does not collect your UPI PIN.
Device and technical information
Device tokens, app version, operating system, IP address, timestamps, diagnostic logs, security signals and cookie or session information.
3. How we use information
- Provide nearby discovery, map results, offers, posts, reservations and communication.
- Verify mobile numbers, sellers, businesses and content.
- Personalise categories, radius, language and notification preferences.
- Process seller plans, maintain entitlements and reconcile gateway records.
- Prevent fraud, enforce rules, investigate reports and keep the service secure.
- Provide support, communicate service updates and meet legal obligations.
- Analyse aggregated usage to improve reliability and relevance.
5. Location and device permissions
Buyer location helps calculate nearby results. Seller location may be published while an approved business is set to open and live. You can deny or withdraw location permission in device settings, though nearby and live-location features may then be limited.
Camera or storage access is used only when you choose to upload profile, identity, business or offer media. Notification permission supports account, reservation, chat and approval alerts.
6. Cookies and website data
This website uses essential session cookies for security and form submission. Optional analytics are enabled only when configured by Localing and should be managed in accordance with applicable consent requirements.
7. Retention and security
We retain information for as long as needed to provide the service and for legitimate security, dispute, accounting and legal purposes. Retention varies by record type. Verification and transaction records may be retained longer where required.
We use administrative and technical safeguards, but no internet service can guarantee absolute security. Contact us promptly if you believe your account or information has been compromised.
8. Your choices and rights
Depending on applicable law, you may request access, correction or deletion of personal information, withdraw consent, change permissions, update preferences or raise a grievance. Some requests may be limited by security, legal or record-keeping obligations.
Use profile settings for supported account controls or email us using the address below. We may verify your identity before completing a request.
9. Children
Localing is not designed for children to create independent seller accounts or enter transactions without a parent or legal guardian. Contact us if you believe a child has provided information improperly.
10. Changes to this Policy
We may update this Policy as the product and law evolve. We will revise the effective date and provide additional notice for material changes where appropriate.
11. Privacy contact
For privacy questions, rights requests or grievances, email support@localing.in. Include enough information to identify the account and request, but never send an OTP or UPI PIN.