1. Direct buyer-to-seller payments
Payments made through a seller's UPI ID go directly to that seller. Localing does not receive those funds and cannot automatically reverse them. Buyers should contact the seller first about cancellation, non-delivery, quality or refund concerns.
Localing may help document a report or provide platform records where lawful, but does not guarantee that a seller or payment provider will issue a refund.
2. Reservations
A buyer may cancel an eligible reservation through the app before fulfilment, subject to the status and seller's disclosed terms. Cancelling a Localing reservation does not automatically cancel or refund a separate payment already made to the seller.
3. Seller plans and promoted content
Prices, duration and included benefits are shown before payment. Once a paid plan or promotion has started, fees are generally non-refundable except where required by law, charged in error, duplicated, or the purchased service was not provided because of a verified Localing system failure.
Stopping use of a plan does not automatically create a pro-rata refund. Entitlements normally remain available until the paid period ends unless the account is suspended for a rules violation.
4. Rejected or removed submissions
If a seller payment is specifically tied to an offer that requires approval, the checkout or plan details should state whether rejection triggers a refund or credit. Content rejected for prohibited, fraudulent or misleading conduct may be ineligible for refund to the extent permitted by law.
5. Gateway and processing times
Approved refunds are returned through the original payment method where possible. Banks and payment providers control final processing time. A payment reference may be requested to investigate a charge.
6. Requesting a review
Email support@localing.in with the account mobile number, gateway order or payment reference, amount, date and reason. Do not send an OTP, password, card PIN or UPI PIN.